New Worker Orientation
Welcome! This orientation will walk you through everything you need to know to get started, get paid, and grow as an independent contractor with Aloha Maids. Please read each section carefully.
1. Understanding the Business Model
Aloha Maids is a domestic referral agency, operating under California Business & Professions Code Section 1812.509.
This means:
This model gives you real independence — you’re building your own cleaning business with our support behind you.
2. Support Contacts
Please save your regional support number in your phone right now so you can reach us quickly with questions, scheduling issues, or job concerns.
Orange County
Los Angeles
San Diego
Sacramento
Riverside County / Inland Empire
Santa Barbara & Ventura
Las Vegas
A few important notes:
- You may occasionally be contacted by our sales team — that’s normal, they help match you with clients.
- For anything you need to communicate in Spanish, the regional number above is the best and fastest way to reach our support team directly.
- Save the number for your region in your phone now under a name like “Aloha Maids Support” so you always have it handy.
3. How You'll Be Invited to New Jobs
Once you’re onboarded, Aloha Maids will send you job invitations as new clients in your area become available.
You’ll be notified with the job details — date, time, location, and service type — and you can accept jobs that fit your schedule and area.
The more responsive and reliable you are with accepting and completing jobs, the more consistently we’ll be able to send new opportunities your way.
4. Logging Into Your Profile (Automaid / L27)
You’ll use Automaid (L27) to manage your work with Aloha Maids. Through your profile, you can:
If you ever have trouble logging in or navigating your schedule, contact your regional support number above and our team will walk you through it.
5. Flat Rate vs. Hourly Service
It’s important to understand the difference between these two service types, since they affect how a job is priced and how you’ll be paid:
Flat Rate
The client is quoted and charged one set price for the entire job, regardless of exactly how long it takes. Most standard and recurring cleanings are flat rate.
Hourly
The client is billed based on the actual time spent on the job. This is typically used for larger or less-defined jobs, like deep cleans or projects where scope isn’t fully known upfront.
6. Getting Paid: Settlement of Fees (SOF)
To get paid for completed jobs, you must submit a Settlement of Fees (SOF) online at https://alohamaids.com/sof.
Increasing Your Percentage
You can negotiate an increase to your percentage split above the standard 60–70% by presenting either of the following to Aloha Maids:
This flexibility is part of what makes you an independent business owner, not just a service provider.
7. Your Responsibilities as an Independent Worker
As an independent contractor, you are responsible for providing your own:
You also have the freedom to:
Once verified, our team can adjust your percentage terms going forward. Reach out to your regional support number to start that conversation.
8. Final Step: Complete Your Onboarding Form
Before you begin taking jobs, please complete the final onboarding form here:
This step is required to finish your onboarding and activate your profile.
Welcome to the Aloha Maids team — we’re glad to have you, and we’re here to support your success.
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